57 Responses to “Guest book”

1. Bozena i Andrzej Pawlowscy scrive:

   28 ottobre 2011 alle 18:27

   Very good, friendly and professional service. Very good location. Clean rooms with bath and shower and hairdryer. I recommend to everyone. At the earliest opportunity will certainly be staying there again. :)

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2. Heather scrive:

   13 ottobre 2011 alle 15:15

   Had a beautiful stay in Venice with our Globus tour group. The Hotel Carlton was a highlight of the trip! We cannot wait to visit again! Thank you for a memorable honeymoon!!!

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   • office scrive:

     14 ottobre 2011 alle 11:26

     Thank you, Heather!

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3. Art Rodriguez scrive:

   18 settembre 2011 alle 19:46

   We recently stayed at your hotel, arrived September 4th. We arrived at about 12:30. We asked if our room was available , we were told no. Not until 2:00 pm. We went out and looked around but were very tired due to long flight and 6 hour time change. W came back about 1:30 and had a seat in lobby area. I saw some people arrive, check in and were immediately aloud to go to their rooms. This happened again, so I went to desk and asked if our room was ready and was told by the jerk of a manager that no it was not ready. We waited, saw more people come in from street, check in and allows to go to their rooms, bags were taken up for them and they had no wait. I went and asked again at 1:45 to see if our room was ready the jerk of a manager id no, not till 2:00. At 2:00 I went up and asked if our room was ready, he turned around and grabbed our key and we were finally allowed to our room. So there are 2 different rules that they apply to customers, not sure what they are but we were not in the favorable group or the manager did not care for us. They have no problem with people checking out several hours before 11:00′ you just cannot check in a few minutes early. Customer service is not one of their concerns, seems like they do not care if they lose a few customers. We will not come back.

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   • office scrive:

     14 ottobre 2011 alle 11:25

     Dear Mr Art Rodriguez,
     Thank you for your comments.
     We are very sorry to learn that the hotel Carlton on the Grand Canal did not meet with your expectations.
     We are of course aware that one hour and half of waiting can be quite disappointing after a long flight.
     However check- in can be made normally at 2:00 pm or before this time in case that your room is not occupied the day of your arrival. If there is a client leaving the same day of your arrival you cannot occupy the room before 2 pm (necessary time to clean it and to prepare it for you). We usually try to do our best in order to assign rooms earlier if possible. Unfortunately the room you reserved was not ready yet.
     Please trust us when we say we make no preference, no discrimination.
     We hope we have clarified our position.
     We are always grateful to our guests for writing to us, even if with some complaint.
     This too is a way to improve our services.
     We are therefore most grateful to you for your time and interest and do hope to have another opportunity to welcome you again in Venice.
     We are sure we shall be able to make you change your opinion.
     Best regards.

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