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Thank you both for a wonderful stay with you. A super warm welcome, beautiful rooms and fabulous food. We have stayed in many guest houses all over the world and yours has proved the best. 8)
Best regards vom Jytte and Manfred http://holiday-flat-pusteblume.eu
One of the best hotels in the country, We had the best service you could get in a hotel.
Excellent hotel with good room service!!
ein super Hotel.
Kann ich nur weiterempfehlen.
Viele Grüße aus Deutschland.
We stayed for four nights March 2013, and really enjoyed our visit. The hotel is in a fantastic location, and our room was very comfortable and well-furnished. The staff were very professional, and we would definitely stay here again
Parabéns pelo hotel e o restaurante. O atendimento é excelente!
We felt at home thanks to your wonderful team!!
Estive hospedada neste hotel de 12 a 14/11/2012 e tenho muito a agradecê-los pela atenção e cordialidade dispensadas a mim e a meu marido. Hotel charmoso com um delicioso café da manhã, uma vista maravilhosa, com uma chegada de barco encantadora. Sugiro apenas que revejam as portas dos banheiros que tiram-nos a liberdade, uma simples pintura já seria suficiente para resolver o problema de transparência. Destacaria o Metre do restaurante que além de simpático e educado é acolhedor.
Parabéns a limpeza e decoração.
One of the best hotels in the region. We felt right at home. Keep it up!
Hallo wij hebben een hele leuke tijd gehad in jullie hotel, alles was super.
Bedankt, Groetjes Edwin & Coby uit Nederland
Dear All at The Carlton Grand
My husband and I visied you for the second time for our anniversary on 2/9/2012. Our patio room was coincidentally the same one as we had three years ago. It was as good as before very quiet and clean. We booked your romantic package, the gondola ride was a great experience and the meal in the cupola restaurant was wondeful. We also dined on the roof top restaurant which has a romantic atmosphere and excellent food. The staff throughout the hotel are all friendly and professional which made our holiday break memorable once again. We shall certainly be back for a third visit, thank you all for a great stay.
I just wanted to drop you a quick e-mail to say what a wonderful time my wife and I had during our stay with you. Everything was perfect – the room; the quality of food; the professionalism and friendliness of the staff and the ‘extras’ you helped me arrange for my wife.
We certainly would not have any hesitation in staying with you again next time we visit Venice.
İch möchte mich sehr herzlich für Ihre Bemühungen bedanken
Die Zeit in Venedik war super, das Hotel und mein Zimmer schön.
Vielen dank für alles….
Mit freundlichen Grüssen.
We had a wonderful stay. Everything was perfect. I just wish we could have stayed longer. Thank you again for making our time in Venice so enjoyable!
We returned to London form Venice last night.
We had a wonderful stay in the Hotel.
The staff were very helpful and kind.
The rooms were really clean and the room service was excellant.
Thanks for all the help you have done.
I have already recomended the Hotel to my relatives and friends.
Thank You All for your wonderful hospitality from the Top to the Bottom of the Carlton Grand Canal Hotel Venice.
The Hotel is very Beautiful – But The Staff are Bella Bella Bella – it has the feel of a family Pallazzo to an extended British Family
A Big X and grazzi milli To Miss Silvia who I will try and reach personally to book our next stay with you!!! X
“Nice hotel – good location – but PLEASE replace the front desk staff”
Stayed MAY 2012
This hotel is in a good location just across from the St Lucia train terminal. It is a small walk, but be aware, you have to lug your bags over a bridge that crosses the Grand Canal to reach the hotel.
The hotel has a nice lobby; a full breakfast and a bar with lots of seating, some of which is outside. The rooms were in good condition however, the hotel is old and they have been renovated. We booked one of the larger rooms facing the canal with a balcony which looked like the pictures; however, it was small. The shower was in the bathtub along the “long wall” and is hard to use since it sprayed ACROSS the short dimension of the tub. The photos of the rooms imply larger and more luxurious. All in all we were pleased but not delighted.
**The Front Desk staff needs to be replaced since they offer lousy advice and probably get kickbacks from bookings.
-We asked directions to the Murano glass factories. They started to prepare a “free tour” ** WARNING **The one thing we read was to NEVER accept a free tour of Murano since it comes with an high-pressure personal shopper. Also -our Vaporetto pass would get us there on an express boat for no additional charge. We took the Vaporetto and had a great time touring one of the factories and watching a glass blowing demo.
-We had an early departure and asked about the options for getting to the airport arriving at 7:00 a.m. The front desk clerk said that the only way to the airport early in the a.m. was a private water taxi for 110 euro. He said we would have to drag our luggage a far distance and over several bridges to get to the bus terminal. We checked on Google Earth and the distance to the bus terminal was actually CLOSER that our short walk to the train station, and the two bridges were very small with the total number of stairs LESS THAN those of the bridge to the train station. We bought two 5 euro tickets and saved 100 euro.
-Gondolas –There was a placard on the front desk about Gondola tours. I asked where the best place for this was and they responded that Rialto area was good, however he was sure to tell me that the prices were fixed) at 120 euro ($156 USD) and of course was happy to help make the arrangements. I declined his help. We took a Vaporetto to St Marks square to take in the sights, and decided to inquire about the Gondola prices. Sure enough, 120 euro. We thanked them but said that we would come back later. As we were walking away we were approached and offered a discount to 100 euro. We politely said we were not ready and a third Gondolier then offered 80 euro. We declined because we really did want to go to the Rialto area for our ride. HOWEVER – we now knew the process. I told my wife we will find the Goldola we are interested in and ask the price, and then, tell them we will be back after dinner. We approached one and did exactly that. His first offer was 100 euro and we told him we would be back. His boss quickly intervened and told us the sunset would be beautiful now and they would offer us 80 euro. ($104 USD) We figured this was a reasonable offer so we took it and had a great time. Great Gondolier and a great tour of the canals. The tour routes are basically fixed so our “discounted ride” was not cut shorter than a normal ride. SO MUCH FOR THE 120 Euro fixed price suggested by the hotel front desk,
In summary – the hotel was nice – but do your won research and do not rely upon the front desk for anything.
Needless to say, we loved the hotel, but have nothing good to say about the front desk staff.
Room Tip: Face the Grand canal for the view – but it does get noisy about 6:00 a.m.
Dear Mr Goldberg,
First of all we apologize for our late reply. It’s been a very busy period and the time to respond to reviews has been very hard to find. However we think the time to follow up with customers has to be definitely found: the opinions of our guests are the most important value for us and help us to improve our services.
For this reason we thank you for the trouble you took to write us. We are always grateful to our guests for writing us, even if with some complaint.
We are very pleased to learn that you had a pleasant stay at our hotel overall. We understand you think our hotel is in a good location, has a nice lobby, rooms are in good condition although not very spacious… All in all you loved our hotel.
Your only concern seems to be about our Front Desk staff. We are somewhat surprised at your unfavorable impression. Our long-term staff members are usually extremely helpful, efficient and friendly and we apologize if in this case they were not up to our standard.
However we do not quite agree with the severity of your statements for the following reasons:
The free water taxi tour to a Murano Glass Factory is clearly a commercial venture. Nevertheless it is a great way to get an opportunity to ride in one of those beautiful wooden speed boats. They are usually quite expensive: roughly 80,00 Euro! In Murano you can watch a glass blowing demonstration and then you can choose if you want see the upstairs showrooms, with no obligation to buy, of course. We think there is no harm in proposing it as an option.
TRANSFER TO THE AIRPORT
By far the most convenient means of transport in terms of time from the hotel to the airport is the water taxi. Yet it is quite expensive.
Our front desk has to deal with a large number of people and we apologize if the information was not sufficiently comprehensive or detailed. For the majority of our customers Venice is a challenge as it is not a matter of arriving at its airport or train station like other cities, where you shout for a car taxi to take you straight to the hotel. It involves a lot of climbing up and down stairs and bridges, for this reason water taxi seems to be still the preferred mode of transport.
Indeed, it would be desirable that all tourist were like you: independent, well informed and with access to information and communication technology.
The price for a Gondola ride starting from the hotel is Euro 120,00. However you bargained the price down significantly and closed the deal with a gondolier. Good for you! Haggling over a price can be a fun way to get the best deal on something you want. Of course, we would prefer that prices quoted by the Gondoliers were non-negotiable, this would have helped us not to make a poor showing.
We thank you for your contributions and look forward to welcoming you again in Venice.
Thank you Jessica and Silvia for taking such exceptional care of my daughter.
My daughter and future son-in-law will forever remember this hotel as they became engaged on the rooftop overlooking Venice. I assisted my daughter in planning this trip to Venice and worked with the hotel staff reservation dept, Jessica and Silvia. They are outstanding, and follow each attention to detail with such kindness and professionalism. They orchestrated a perfect arrival of room service upon a late check-in, they orchestrated a memorable 5 course dinner in an extremely romantic way for this special couple so in love. They treated my family as if they were family to them too and wanted the best for them. The entire staff is first class, the hotel is perfect, and the location is excellent. My daughter may have become engaged on the rooftop, but I wish I could be on the rooftop shouting to everyone what a perfect hotel this is and how they are exceptional in every sense of hospitality.
Best wishes and happiness and success to you both, D. B.
We just want to thank the Carlton and all of the staff for an excellent stay in Venice in may. The city was so beautiful and everybody at your hotel were extremely kind and helpful. The next time we will certainly look forward to staying at Carlton again.
This was my third stay at your property and I was extremely happy with the service provided.
Your staff were excellent, the room was great and everything about your hotel is perfect.
I look forward to staying with you again either later this year or early next year.
Veronica (and Bernard) Spain
Dear Veronica and Bernard,
thank you for your comments.
We wait for you again in Venice hopefully very soon!
Au nom des participants de mon groupe, je viens vous remercier de l’excellent séjour que nous avons passé dans votre établissement, du 11 au 14/02/12.
Accueil agréable et en français, personnel attentionné et à l’écoute, très bonne restauration, propreté impeccable.
Un seul regret, séjour trop court…..
Merci de bien vouloir faire suivre la photo.
A une prochaine fois.
Marie Claire Boudé, responsable du groupe.
Nous venons de passer 4 jours fantastiques pendant le Carnaval de Venise…. Partout nous avons été super bien accueillis y compris dans votre hôtel
Nous reviendrons … encore merci à toute votre équipe, et je vous envoie quelques photos souvenirs dans votre hôtel…
Hemos estado recientemente en su hotel y no tenemos por menos que felicitarles, nos ha gustado mucho y hemos estado muy cómodos, pero sobre todo hemos de felicitarles por su personal, incluso los más noveles, destacando sobre todo a:
Recepción de noche (atento, correcto, educado y amable), y el señor Filipo (creemos que el maitre) y su equipo, la señora encargada de la zona de restauración y barra, que nos colmaban de atenciones.
Así como el personal de cocina. Cenamos en el restaurante y tanto la presentación, como los platos en sí han sido muy buenos. Y la atención del señor Filipo y de la señora reseñada anteriormente, así como de una señorita muy joven, estupenda.
También comentarles y reseñar la limpieza de las habitaciones, habitualmente nos cruzábamos en los pasillos a la señora de la limpieza, siempre tan amable y discreta.
En fin, es nuestra segunda visita a su ciudad y si la primera fue estupenda, esta segunda lo ha sido más (comentarles que en la primera pernoctamos en el hotel Capri y también felicitarles, aunque con seis años de retraso, por su personal, nos hicieron la estancia muy agradable).
Sin otro particular, reciban un cordial saludo.
José Olegario Martínez del Valle y MªJesús González Puga.
Gentilissima sig.ra Jessica,
la presente solo per omaggiare i miei complimenti a Lei e a tutti i Suoi colleghi che hanno contribuito a rendere incantevole e indimenticabile il soggiorno presso la Vostra struttura, dei miei genitori, i sig.ri Miconi.
Credo che,come spesso accade quando c’ la necessità di esporre critiche e contestazioni, in egual misura sia altrettanto necessario e doveroso manifestare pregi e lodi a fronte di un servizio adeguato e professionale.Siese stati eccezzionali, cortesi e all’altezza delle aspettative pertanto, all’intero Staff, giungano i miei complimenti e ringraziamenti.Vi ringrazio per aver curato e coccolato i miei genitori in occasione di questo mio regalo di compleanno e per aver esaudito nel dettaglio ogni mia richiesta.Indubbiamente, elargire un importo non indifferente a fronte di un eccellente servizio,appaga il prezzo dell’enorme sacrificio.
Pertanto,augurandovi un buon proseguimento, vi giungano i miei COMPLIMENTI.
Se dovesse capitarmi di consigliare una struttura alberghiera a Venezia, il Vostro nome non mancherà di essere proposto e,se io stessa come spero al più presto,dovessi decidere di visitare la Vostra bellissima città, non mancherò nel far riferimento alla Vostra competenza.
Buon lavoro e grazie.
We enjoyed our stay and look forward to returning. Excellent experience and service.
Thank you, Luke.
We look forward to welcoming you again.
We would like to thank your staff for arranging the private taxi transfer for our arrival in Venezia last Thursday evening on 1st March.
The taxi driver was extremely efficient and gave the most excellent service.
We would also like to say, how much we enjoyed our stay at the Hotel Carlton on the Grand Canal. All staff were extremely kind and helpful; nothing seemed to be too much trouble for them.
We will have no hesitation in recommending your hotel to our family, friends and colleagues.
Kind regards and grazia!
Ann Ford and Lynne Zeidan
Dear Ms. Ann and Lynne,
Thank you so much for your very kind message.
We always try to do our best in order to improve our services and make our guests feel as “at home”. Your message rewards us for this constant effort and gives us new strength to further improve our services.
Thank you and… See you back soon!
Very good, friendly and professional service. Very good location. Clean rooms with bath and shower and hairdryer. I recommend to everyone. At the earliest opportunity will certainly be staying there again. :)
Had a beautiful stay in Venice with our Globus tour group. The Hotel Carlton was a highlight of the trip! We cannot wait to visit again! Thank you for a memorable honeymoon!!!
Thank you, Heather!
We recently stayed at your hotel, arrived September 4th. We arrived at about 12:30. We asked if our room was available , we were told no. Not until 2:00 pm. We went out and looked around but were very tired due to long flight and 6 hour time change. W came back about 1:30 and had a seat in lobby area. I saw some people arrive, check in and were immediately aloud to go to their rooms. This happened again, so I went to desk and asked if our room was ready and was told by the jerk of a manager that no it was not ready. We waited, saw more people come in from street, check in and allows to go to their rooms, bags were taken up for them and they had no wait. I went and asked again at 1:45 to see if our room was ready the jerk of a manager id no, not till 2:00. At 2:00 I went up and asked if our room was ready, he turned around and grabbed our key and we were finally allowed to our room. So there are 2 different rules that they apply to customers, not sure what they are but we were not in the favorable group or the manager did not care for us. They have no problem with people checking out several hours before 11:00′ you just cannot check in a few minutes early. Customer service is not one of their concerns, seems like they do not care if they lose a few customers. We will not come back.
Dear Mr Art Rodriguez,
Thank you for your comments.
We are very sorry to learn that the hotel Carlton on the Grand Canal did not meet with your expectations.
We are of course aware that one hour and half of waiting can be quite disappointing after a long flight.
However check- in can be made normally at 2:00 pm or before this time in case that your room is not occupied the day of your arrival. If there is a client leaving the same day of your arrival you cannot occupy the room before 2 pm (necessary time to clean it and to prepare it for you). We usually try to do our best in order to assign rooms earlier if possible. Unfortunately the room you reserved was not ready yet.
Please trust us when we say we make no preference, no discrimination.
We hope we have clarified our position.
We are always grateful to our guests for writing to us, even if with some complaint.
This too is a way to improve our services.
We are therefore most grateful to you for your time and interest and do hope to have another opportunity to welcome you again in Venice.
We are sure we shall be able to make you change your opinion.
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